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Customer Service Representative

START WORKING NOW!!!! Jobs starts Immediate!
contact me immediately at - ellen. slovikowsky@ajilon. com
Customer Service Support / Parts Order Processor
Definition: Heavy in bound call center environment. Under direction perform heavy interaction with customers and Service Centers in resolving service issues or delays. Perform phone and computer processing of part orders for customers and service centers as they relate to the ordering and return of service parts.
Requirements:
Knowledge of consumer electronics, knowledge of product and parts terminology.
Excellent customer service skills, able to work with people in high pressure situations.
Speak clearly, concisely and effectively; listen to and understand information and ideas as presented verbally and in writing; excellent communication skills both oral and written.
Organize and present information is a clear and concise manner.
Deal with people in a manner which shows sensitivity, tact and professionalism.
Make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
Enter information into company CRM database for appropriate customer contacts so that the information is available for all department representatives to access.
Attendance and punctuality are critical requirements due to the small size of the department.
Available to work a minimum of 35-hours per week, business hours are 9am to 5pm, with a 1-hour lunch period.



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